General Rules & information

Reservations
Look through our list of rental properties. Select the rental that suits your need, check availability page and contact us via E-Mail or fax using form provided or by phone at 800-373-1237. You will receive a confirmation of your request to hold the property within 2 business days via e-mail or fax stating the deposit requirement. This deposit must be received within 5 days of the confirmation date to confirm your reservation. NOTE: DEPOSITS NOT RECEIVED WITH 5 DAYS MAY RESULT IN THE IMMEDIATE CANCELLATION OF YOUR RESERVATION.

Rentals begin and end on Fridays or Saturdays as noted on each property.

We accept personal checks, payable to Shoreline Realtors, for your confirmation deposit. For the balance, either a cashiers check, money order, or certified funds, written directly to the owner of the property, is required and must be received in our office 30 days prior to check-in.

If reserving a property less than thirty (30) days in advance, the deposit AND balance must be received no later than three days after reserving the date.

Cancellations
Cancellations received thirty or more days in advance require a 25% cancellation fee. If you must cancel with less than thirty days’ notice there is no refund.

Security Deposit
A security deposit is held by Shoreline for each rental period. Security deposits are refunded by mail within 30 days of your departure providing no damages or excessive cleaning charges are incurred. If there are damages or extra cleaning is required, charges will be deducted from the security deposit and any balance due will be returned by mail within 30 days of your departure. When you leave, please be sure to leave the property arranged as you found it, have all dishes washed, clean out grill and place trash in provided dumpsters. Please be certain to close and lock all doors and windows.

Housekeeping
Prior to your arrival, the home/cottage is cleaned and set up with basic paper products and some cleaning supplies. Tenants are to supplement these as necessary and maintain the property in a clean and sanitary condition at all times.  If you are staying more than one weeks, the property will be cleaned near the end of each week of your stay. If you are staying more than two weeks there will be an additional cleaning charge.

Check-In /Check-Out
Check-In is between 3 p.m. and 5 p.m. the day your stay begins (Michigan time EST/EDT) at our office. Keys must be returned no later than 10 a.m. on the day of your departure. Late check-outs may be charged up to $150.00 which would be deducted from the security deposit.

Regulations

• Smoking is prohibited in all Shoreline Realtors rental properties. Pets are not permitted without prior approval. Infraction of these rules will result in immediate eviction with no refund as well as forfeiture of the security deposit.
   
• Each property holds a maximum number of people; please note the number in each property's description. Should this number be increased by the tenants, eviction could be immediate and with no refund.
   
• Most Shoreline Realtors properties do not permit parties with large groups of visitors during our guests’ visit.  Please check with Shoreline Vacation Rentals prior to planning any gatherings.
   
• Comforters and/or Blankets, Mattress covers and Pillows are provided; Bed linens and towels are also provided in many of our units.  Hand and body soaps and other personal items are not provided.
   
• Telephones - Some homes/cottages have no landline phone or hook-up for internet. Those with landline phones may have a block on long distance calls and 900 numbers. 911 is accessible for emergencies. You may use a calling card for long distance calls or you may be able to access your e-mails if your provider has an 800 number.  Some of our properties, as noted, have high speed internet.
   

• Repairs:  Every effort will be made to keep appliances, etc. in good repair.  Should maintenance be necessary, we will attempt required repairs as soon as possible after being notified of the problem.  We cannot guarantee air conditioners, televisions, appliances and no refund or rate adjustment will be made for mechanical failure.
   
• Right of Entry:  Shoreline Vacation Rentals or authorized agents may need to enter the property for the purpose of inspection, maintenance or real estate showings.  Our best efforts will be made to prevent any inconvenience or disruption of your vacation.

Any questions regarding the rental program or the information above, please e-mail us at rentals@shorelinerealtors.com, or call Pat or Cami at 1.800.373.1237

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Shoreline Realtors 202 Center Street P.O. Box 997 Douglas, MI 49406